Shipping + Returns
Shipping Policy
At Curly Chemistry, we strive to ensure that your orders are processed and shipped in a timely manner.
- Processing Time: Orders will be processed and shipped within 3-7 business days after purchase.
- Shipping Times: Shipping times may vary depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.
- Shipping Insurance: We provide shipping insurance through Route to cover lost, damaged, or stolen packages. If your package is lost, damaged, or stolen, please contact Route directly to initiate the claims process.
- Responsibility for Packages: For orders that are not covered by Route insurance, Curly Chemistry is not responsible for lost, missing, or stolen packages. We highly recommend selecting Route insurance to protect your shipment.
Return and Refund Policy
At Curly Chemistry, we do not offer refunds or returns on any products or services. This policy is in place due to the nature of our products and the personalized services we provide.
- No Refunds: All sales are final, and we do not offer refunds.
- Shipping Issues: For issues related to shipping (lost, damaged, or stolen packages), please utilize the Route insurance provided to file a claim. Curly Chemistry is not responsible for packages that are not covered by Route insurance.